Refund policy

REFUND & RETURN POLICY — TOILETBOSS

Effective Date: July 2026

At ToiletBoss, we are committed to providing high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before placing your order.

ELIGIBILITY FOR RETURNS

We only accept returns or refunds for items that arrive:

  • Damaged

  • Defective

  • Incorrect

We do not accept returns or refunds for:

  • Change of mind

  • Incorrect orders placed by the customer

  • Normal wear and tear

  • Minor cosmetic variations that do not affect functionality

  • Improper use, misuse, or accidental damage

  • Products that have been used, cleaned, washed, or altered

To qualify for a return or refund, the item must:

  • Be unused

  • Be in its original condition and original packaging

  • Include proof of purchase

  • Include clear photo or video evidence of the issue

RETURN REQUEST WINDOW

If your item arrives damaged, defective, or incorrect, you must contact us within 14 days of delivery.

Requests submitted after this period may not be eligible for review.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless otherwise required by law or agreed upon by ToiletBoss.

We strongly recommend using a tracked shipping service, as ToiletBoss is not responsible for return packages lost during transit.

RETURN APPROVAL

Every return request is reviewed individually.

ToiletBoss reserves the right to:

  • Approve or deny any return request that does not meet the requirements of this policy

  • Request additional photos, videos, or information

  • Refuse returns that show signs of use, damage caused by the customer, or abuse

Returns sent without prior authorization may be refused.

REFUNDS

Once your returned item has been received and inspected, we will notify you of the outcome of your request.

If your refund is approved, it will be issued to your original payment method within 5–10 business days.

Please note that banks, PayPal, and credit card providers may require additional time before the refund appears in your account.

Original shipping charges (if applicable) are non-refundable.

ORDER CANCELLATIONS

Orders may only be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, cancellations cannot be guaranteed.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing complete and accurate shipping information at checkout.

ToiletBoss is not responsible for:

  • Failed deliveries

  • Lost packages

  • Additional shipping charges

resulting from incorrect or incomplete shipping information provided by the customer.

Orders shipped to an incorrect address entered by the customer may not qualify for a refund or replacement.

DELIVERED PACKAGES

Once the tracking information confirms that an order has been successfully delivered, ToiletBoss is not responsible for lost, stolen, or missing packages.

If this occurs, we recommend contacting the shipping carrier directly for assistance.

CHARGEBACKS & DISPUTES

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

Fraudulent chargebacks or abuse of our refund policy may be reported to the appropriate payment providers and relevant authorities.

NON-RETURNABLE ITEMS

Unless they arrive damaged, defective, or incorrect, the following items are not eligible for returns or refunds:

  • Used products

  • Promotional or discounted items

  • Clearance or final sale items

  • Gift cards

  • Products damaged due to misuse or improper handling

CONTACT US

If you have any questions regarding refunds, returns, or your order, please contact us:

ToiletBoss
Email: carryballofficial@gmail.com
Website: www.sujina.store